Our Priority is Customer Happiness
We take pride in offering an exceptional customer experience and want our customers to be 100% happy and satisfied. We are always available to be contacted via email. You can expect a quick response (maximum 24 hours). Simply send an email or use our contact form so that an agent can help you find a solution to your query.
Order Processing
Immediate
All orders are processed immediately after payment is made automatically. For this reason, it is not possible to cancel an order once payment has been made.
Products with Skin Contact
Hygiene
For hygiene reasons, returns are not accepted for products that touch the skin, such as underwear, massage or exercise devices, and similar products that have been used.
Returns and Replacements
Communication Period
Report Issues
If your product has any problems, please report it within 3 days of receiving it for an exchange.
Product Conditions
Original Packaging
Ensure that the item you are returning is in its original packaging and that the merchandise is in the same condition as you received it.
Damaged or Defective Items
Replacement
In the case of damaged or defective items, we will send you a new item, as long as the claim is made within 3 days of receiving the item. For this, send a video showing the damaged or defective item to info@bfitnshop.com and briefly explain the issue.
Returns
If you wish to return the item, you have 15 days from the receipt of the product, provided it is unused and unopened. Once you receive it, notify us at info@bfitnshop.com that you wish to return the product, and send the product to the postal address:
C Real 33 bj aCP 41800
Sanlucar M. (Seville) Spain
When you send the product to this postal address, send an email to info@bfitnshop.com with proof of shipment.
Once we verify that the order is in perfect condition, we will proceed with your refund.
THE REFUND WILL HAVE A 10% FEE OF THE ORDER COST DUE TO INCURRED MANAGEMENT EXPENSES.
Contact and Assistance
If you have any other questions or need additional assistance, please do not hesitate to contact us. We are here to help you.